In 2003, Barbara Boccara and Sharon Krief, entrepreneurs and creatives, took on the challenge of creating ba&sh and its ideal wardrobe where all women could express themselves with modernity, simplicity, and chic.

ba&sh has always been driven by a bold spirit of sisterhood. With nearly 300 points of sale worldwide and present in over 40 countries across all continents, ba&sh is experiencing rapid international expansion.

In May 2022, the brand welcomed the investment of the French fund HLD alongside the historical shareholders, continuing its ambitious development. As a reference in "smart-fashion," ba&sh is at the forefront of innovation and is multiplying its responsible commitments. More than just a brand, ba&sh is a dynamic house that aims to cover the social, environmental, and societal issues of tomorrow.

Through its "Walk on the Bright Side" program, ba&sh is a certified B Corp™ with a total score of 98 points. Discover our commitments: https://www.ba-sh.com/sustainability.html

Joining ba&sh means embarking on a fashion and human adventure, taking on global challenges, becoming global, affirming your uniqueness, and participating in entrepreneurial success.

ba&sh is looking for a Wholesale Customer Service Associate to support our US wholesale business by delivering exceptional service to our retail partners.

Working closely with Sales, Logistics, and Finance teams, you will manage orders, coordinate shipments, resolve customer inquiries, and ensure seamless day-to-day operations.

Your main responsibilities include :  

Order Management

• Manage the full order lifecycle from RTS (ready-to-ship) through delivery, including proactive communication on order status, delays, and fulfillment gaps on specialty stores
• Create and maintain RTS reports; coordinate with accounts to ensure orders ship within confirmed delivery windows
• Process reorders and swap orders in a timely manner to maximize fulfillment rate
• Maintain customer account statements with accuracy at all times
• Manage the weekly RTS tracker and update client-level feedback; escalate issues to leadership as needed

Logistics Compliance

• Build and manage the picking and shipment workflow from warehouse pick through carrier handoff
• Coordinate with the internal logistics team and couriers to resolve transit delays and minimize delivery exceptions
• Track shipments end-to-end and proactively flag issues to accounts and internal stakeholders
• Verify and dispute shipment discrepancy claims in partnership with the logistics team
• Facilitate return authorizations per account executive approval; ensure all return policies and guidelines are followed

Invoicing & Accounts Receivable

• Generate invoices in Dynamics upon shipment confirmation; troubleshoot any invoice or system discrepancies
• Manage payment processing for pre-pay clients via Cardpointe and factored clients through Hilldun
• Run the monthly wholesale accounts receivable report; monitor aging invoices and follow up on outstanding balances
• Maintain the relationship with Hilldun, addressing feedback and resolving disputes in a timely manner

10eleven assistance

• Work closely and support 10eleven for client inquiries and resolve issues in a timely manner 

You will also be responsible for ensuring that ba&sh CSR policy is adhered to and will act as its ambassador on a daily basis.

This list is not exhaustive and might evolve with the development of ba&sh.

You recognise yourself in this career path :

• Bachelor’s degree or ongoing studies in business, merchandising, fashion or related fiel
• 1–3 years of wholesale customer service or operations experience in the fashion or apparel industry
• Immediate availability

You stand out for your :

• Organizational skills and ability to manage multiple accounts and priorities simultaneously 
• Clear, professional communication both with external wholesale clients and internal cross-functional teams
• Ability to manage multiple priorities and meet deadlines

You master :

• Microsoft Excel
• French is a plus but
• Experience working with a factor (Hilldun or equivalent) and managing accounts receivable
• Proficiency with ERP/OMS platforms; experience with Microsoft Dynamics a strong plus

   

We offer :

• Remote policy
• Supportive team environment
• Career growth opportunities for advancement
• Health, Vision, and Dental Insurance
• 401K Savings Plan
• Shopping discount
• Vacation / time-off benefits
• Paid Maternity leave

ba&sh is waiting for you!

At ba&sh, we believe that diversity is a strength, and we are committed to cultivating it. Diversity in all its forms (gender, age, nationality, culture, religious beliefs, sexual orientation…) enriches the exchanges and the working environment, thus promoting the development of the company & of each of the individuals who compose it. As an equal opportunity employer, we welcome and consider applications from all qualified and competent candidates.

We are committed to continuing to move towards an ever more inclusive ba&sh, where every employee develops a strong sense of belonging. If you are interested in joining a growing brand with a real philosophy, send us your application.