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client relations manager f/m

Best friends Barbara & Sharon founded the brand in 2003 in Paris. Their goal was simple: to bring their dream wardrobe to life. From work to weekend to evening, ba&sh has created the dream wardrobe that’s feminine, effortless & distinctly Parisian. The brand has experienced high growth since launching in 2003, fueled by an investment by L-Catterton in 2015. ba&sh is a truly global brand – with 200+ stores and 400+ points of sale in 34 countries and growing.

In less than two year ba&sh has opened 15 points of sale in the US and is planning on expanding its retail network in the US and Canada in the coming months.

ba&sh is looking for talented new recruits to join the team and embark in the journey of expanding the brand. Are you ready for a new challenge?

Ba&sh Ba&sh

date de publication : 07/08/2019

référence : BASH_463BFD

Département : direct to consumer

Type de contrat : CDI

full-time

date de début : immédiatement

Expérience : 2 à 5 ans

Lieu de travail : New York City, USA

New York City USA

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descriptif du poste

ba&sh is seeking a Client Relations Manager to manage and drive clienteling strategies and programs in North America.

The Client Relations Manager will manage all client activities and provide tactical support for client acquisition and development initiatives, partnering with the ba&sh North America marketing team to increase business opportunities, drive customer loyalty, upselling & retention, and create long-term value for both clients and the company.

 

He or She will play a key role in spreading the clienteling vision, culture & strategy amongst the North America store teams, working closely with them to communicate KPI’s and align on market activities to meet and exceed established goals.

This role will report into the VP of Marketing for North America.

 

Responsibilities:

-          Strategy & Analytics:

  • Partner with marketing team to define the North America clienteling strategy and establish KPI’s.
  • Leverage client & market data and analysis to set store objectives, create tailored local clienteling strategies, and oversee the development of targeted client lists.
  • Conduct customer data analysis to support clienteling business needs and opportunities on a regular basis.
  • Develop and maintain strategies for attracting new clients.
  • Develop and execute strategies for personalized VIP client experiences for top clients.
  • Partner with CRM team to drive customer loyalty and sales via cross-channel marketing tactics.
  • Maintain and ensure proper allocation of clienteling budget and expenses.

-          Retail Management:

  • Manage and optimize the clienteling program across stores and online, working closely with store managers and staff in key cities.
  • Inspire and support the store teams to develop a client-oriented mindset, ensuring proper understanding and execution of all clienteling activities, collecting needs and sharing best practices, liaising directly with HQ.
  • Constantly monitor and coach store teams on data collection and tool usage. To ensure they are achieving their data capture, frequency and retention KPIs.
  • Manage key VIP strategies in store.

This list is not exhaustive and will likely evolve with the development of our company.


profil recherché

-          Min 2-3 years within the retail, luxury or hospitality industry

-          Clienteling experience in luxury/fashion retail

-          Strong customer focus

-          Sophisticated relationship management skills

-          Experience with both retail and e-commerce channels

-          Successful track record of working with cross-functional teams

-          Comfortable with customer data analysis and interpretation

-          Scrappy, start-up mentality

-          Detail-oriented

-          Exceptional written and oral communication skills

-          Experience managing multi-faceted projects or events

-          BA/BS degree from 4-year university  

-          Fluent in English; French is a plus

-          Currently living in the US

-          Resume + application has to be in ENGLISH

If you are interested in joining a growing brand with a real philosophy, send us your application!

ba&sh is waiting for you!

direct to consumer

Le « direct to consumer » est le petit dernier service du marketing chez ba&sh. Cette création correspond à la volonté de la marque d’innover, de mieux communiquer auprès des clients et de renforcer la communauté ba&sh au quotidien. Envoyer régulièrement des newsletters qui reflète l’esprit, l’allure et la mode ba&sh. Au cœur de NYC, la ville de tous les possibles, ils participent à la création de la visibilité de la marque sur le digital.

découvrir le métier