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Ba&sh Ba&sh

Date de publication : 01/03/2022

Référence : BASH_141194

Département : E-commerce

Type de contrat : CDI

full-time

Date de début : Immédiatement

Expérience : 0 à 2 ans

Lieu de travail : New-York City, USA

New-York City USA

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customer loyalty coordinator f/m

In 2003, Barbara Boccara & Sharon Krief, entrepreneurs and creatives, took on the challenge of creating ba&sh and its ideal wardrobe where all women could express themselves with modernity, simplicity and chic. 

 

ba&sh has always been driven by a bold spirit of sisterhood, the pillar of its motto "Born collective". With nearly 300 points of sale worldwide and a presence in more than 40 countries on all continents, ba&sh is experiencing rapid international expansion.  

 

In May 2022, the brand welcomed the acquisition of a stake by the French fund HLD alongside the historical shareholders, thus continuing its ambitious development. A reference in "smart-fashion", ba&sh is at the forefront of innovation and is multiplying its responsible commitments. Much more than a brand, ba&sh is a dynamic company, which wishes to cover the social, environmental and societal issues of tomorrow through its BLOSSOM programme.

 

In less than five years ba&sh has opened more than 35 points of sale in the US and Canada and is planning to expand even more. The North America Business Unit is a key priority for the Group. Sales level (retail, web, wholesale in an omnichannel organization) is already significant and growth perspective is still huge

 

ba&sh is looking for talented new recruits to join the team and embark in the journey of expanding the brand. Are you ready for a new challenge?


Descriptif du poste

ba&sh is looking for a compassionate, friendly, and creative go-getter to join the ba&sh customer service team. As Coordinator of Customer Loyalty you will ensure that our customers have a best-in-class customer experience and continue their journey with ba&sh.

 

Position: Part-time. 3 days a week. 25 hours a week

 

Responsibilities:

  • You will own the customer service email and SMS requests. This will require you to be detail oriented as well as compassionate to our customers’ needs
  • You will support the Customer Loyalty Associate in managing the phone line. You will demonstrate a professional and friendly tone when communicating with ba&sh customers
  • You will proactively reach out to and build relationships with our most loyal customers to ensure they are given an exceptional experience
  • You will have a consistent drive to keep our customers happy by maintaining a compassionate and energetic tone to help improve our customers’ day and relieve them of any concerns related to ba&sh
  • You will keep an omnichannel mindset, working cross-functionally with our retail team, e-commerce team and merchandising teams to fulfill customers’ needs
  • You will become an expert in our systems that will enable you to manage requests related to a customer’s order or customer profile
  • You will support our customer loyalty associate in presenting new ideas & creative strategies to ensure ba&sh has the best and most innovative customer service available

Profil recherché

  • 1-2 years of experience in community management or customer service
  • Compassionate attitude and a drive to make others happy
  • Excellent written and verbal communication skills
  • Experience in E-Commerce customer service a plus

At ba&sh, we believe that diversity is a strength, and we are committed to cultivating it. Diversity in all its forms (gender, age, nationality, culture, religious beliefs, sexual orientation, ...) enriches exchanges and the working environment, thus favouring the development of the company & of each of the individuals who make it up.

As an equal opportunity employer, we welcome and consider applications from all qualified and competent candidates.

We are committed to continuing to move towards an ever more inclusive ba&sh, where every employee develops a strong sense of belonging.
If you want to join a growing brand with a real philosophy, send us your application.

ba&sh is waiting for you ! 


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ba&sh est une marque connectée, digitale et dans l’air du temps. En très peu de temps, son site marchand est devenue une vitrine active de l’esprit ba&sh et une boutique puissante. Récemment redesigné, le site propose aujourd’hui une véritable expérience qui plonge les femmes dans une expérience de consommation unique, féminine et originale. L’équipe est connectée et cosmopolite, entre NYC & Paris, pour être toujours à la pointe des avancées digitales.

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